Finchley Man And Van Terms and Conditions

These Finchley Man And Van Terms and Conditions set out the agreement between Finchley Man And Van and the customer for the provision of moving, transport, delivery, collection and related man and van services. By making a booking, the customer confirms that they have read, understood and agreed to these terms. These conditions apply to all domestic and commercial work unless a separate written agreement has been signed by both parties.

The purpose of these terms is to provide a clear framework for the service, including the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements and the law that governs the contract. The service may include loading, unloading, transportation, furniture movement, single-item collection, multi-item removals and light assembly where agreed in advance. Any additional work outside the original booking will only be carried out if both parties agree and the relevant charges are accepted.

These man and van terms are intended to be practical and transparent. They do not affect any statutory rights that apply to consumers under UK law. If any part of these terms is found to be unenforceable, the remainder will continue in full force. The headings are included for convenience only and do not affect interpretation.

1. Booking Process

Bookings may be made by telephone, email or through any other booking method made available by the company. A booking is not confirmed until the customer has provided the required details and the company has accepted the work. The customer must supply accurate information about the collection and delivery locations, access conditions, item sizes, stair access, parking restrictions, time constraints and any special handling requirements. If the information supplied is incomplete or incorrect, the quoted price and service plan may need to be revised.

The customer is responsible for ensuring that the booking details are correct. Any quotation provided is based on the information received at the time of booking and may change if the scope of work changes. This includes, without limitation, additional items, unexpected delays, extra labour, failed access, waiting time or longer travel distances than originally stated. The company may refuse to carry out work that is unsafe, unlawful or materially different from the original booking description.

2. Service Conditions and Customer Responsibilities

The customer must ensure that goods are packed securely and are fit for transport unless packing has been expressly agreed as part of the service. Fragile items should be protected appropriately. The company is not responsible for damage caused by inadequate packaging, poor stacking, unstable contents or hidden defects in the items being moved. The customer should also make sure that all items are ready for collection at the agreed time.

Where the customer requires the team to move heavy, awkward or valuable items, they must disclose this in advance. The company reserves the right to decline carriage of items that are too heavy, unsafe to handle, prohibited by law or likely to cause damage to property, vehicles or people. The customer must obtain any permissions required for parking, loading bay use, building access, lift access or shared premises access. Delays arising from unavailable access, missing keys, blocked entrances or parking restrictions may be charged as waiting time or additional labour.

The customer must be present, or must have nominated an authorised representative, at both collection and delivery unless otherwise agreed. Any person acting on behalf of the customer will be treated as having authority to make decisions about the load, access and acceptance of delivery. The company may rely on instructions given by that person.

3. Payments

Prices may be quoted as a fixed amount, an hourly rate, a half-day or full-day rate, or on another basis stated at the time of booking. Unless otherwise agreed, payment is due on completion of the service. The company may request a deposit, pre-authorisation or advance payment to secure the booking. Where a deposit has been taken, it may be non-refundable except where cancellation rights under law require otherwise.

Additional charges may apply where the booking changes, the customer requests extra work, the job takes longer than estimated, or the service is delayed through no fault of the company. Examples include waiting time, extra mileage, congestion, redelivery attempts, specialist handling, dismantling, reassembly or disposal of unwanted items where permitted. Any such charges will be explained as soon as reasonably practicable.

Unless stated otherwise, prices are quoted exclusive of VAT if VAT applies. The customer is responsible for paying all fees in full without set-off, deduction or withholding unless required by law. Late payments may result in recovery action, interest and reasonable costs of collection. The company reserves the right to suspend or refuse future services where outstanding amounts remain unpaid.

4. Cancellations and Rescheduling

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation periods and any associated charges may vary depending on the booking type, notice given and whether the company has already allocated staff, vehicles or subcontractors. If the customer cancels at short notice, the company may charge a cancellation fee to cover time reserved and costs incurred.

If the customer is not available at the agreed time, if access is not provided, or if the goods are not ready for collection, the booking may be treated as a late cancellation or failed attendance. In such cases, the company may charge for wasted travel, labour, waiting time or any other reasonable losses. Where the company must leave the site because the customer has not met the booking conditions, any return visit may be treated as a new chargeable booking.

The company may cancel or reschedule a booking where it is unable to perform the service safely, legally or due to events outside its reasonable control. This includes vehicle breakdown, severe traffic disruption, adverse weather, staff illness, industrial action, accidents, police restrictions or access issues. Where possible, the company will offer a new date or reasonable alternative. The company will not be liable for indirect loss caused by such cancellation or delay.

5. Liability and Damage

The company will take reasonable care when handling goods and carrying out the service. However, liability is limited to loss or damage caused by proven negligence or breach of contract by the company. The company is not liable for pre-existing damage, wear and tear, hidden defects, inadequate packaging, unstable loading, incorrect instructions, or items that are inherently fragile, perishable or unsuitable for transport.

The customer should inspect their items and property at the time of delivery, or as soon as reasonably possible thereafter. Any apparent damage must be reported promptly and supported by suitable evidence. Failure to notify the company within a reasonable time may affect the assessment of the claim. The company may require photographs, proof of value, repair estimates or other evidence before considering any claim.

Nothing in these Finchley Man And Van service terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to those non-excludable liabilities, the company will not be responsible for loss of profit, loss of business, missed deadlines, loss of opportunity, emotional distress or any indirect or consequential loss. Where liability is established, the company’s responsibility will be limited to the lower of the value of the item concerned or the total amount paid for the specific service.

6. Waste Regulations and Unwanted Items

Where the service includes the removal, transport or disposal of unwanted items, the customer must ensure that any waste is described accurately. The company will only handle waste in accordance with applicable UK waste regulations and any relevant licensing requirements. The customer must not ask the company to remove hazardous, regulated or prohibited materials unless the company has expressly agreed in writing and has the lawful authorisation to do so.

Examples of items that may be restricted or prohibited include asbestos, clinical waste, chemicals, solvents, paint, gas cylinders, oils, tyres, pressurised containers, electrical waste requiring special treatment, and any item contaminated with dangerous substances. If such items are discovered after booking, the company may refuse collection and may still charge for attendance if the booking cannot proceed safely.

The customer remains responsible for confirming that waste placed for collection belongs to them or that they have legal authority to dispose of it. If the company is asked to remove mixed loads, the customer must separate any regulated waste from general waste unless otherwise agreed. Where the company acts as a carrier, transfer paperwork, waste transfer notes or other records may be required. The customer agrees to provide accurate information for all waste-related services and to cooperate with any legal compliance steps needed for lawful disposal.

7. Delays, Force Majeure and Access Problems

The company will use reasonable efforts to attend at the agreed time, but arrival times are estimates unless expressly guaranteed in writing. Delays may occur due to traffic, weather, road closures, loading difficulties, prior jobs overrunning or circumstances beyond the company’s control. The company will not be liable for delay where it has taken reasonable steps to minimise disruption.

If access to either property is difficult or restricted, the company may need to amend the working method or request additional assistance. The customer is responsible for ensuring that access routes are clear and safe. If the property, staircase, lift, hallway or vehicle access is unsuitable for the items involved, the company may refuse to proceed until the issue is resolved. Any extra costs incurred due to access problems may be charged to the customer.

Neither party will be liable for failure or delay caused by events outside reasonable control, including fire, flood, storm, epidemic, civil disorder, terrorism, strike, governmental restriction or similar force majeure events. If such an event continues for a significant period, either party may cancel the affected booking without further liability, except for amounts already due for work performed or costs already incurred.

8. Insurance and Personal Belongings

The company may hold insurance appropriate to the type of work undertaken. However, the existence of insurance does not increase liability beyond the limits set out in these terms. Customers are encouraged to check whether their own home, contents or business insurance provides adequate cover for goods in transit and for items being handled during the move. High-value items, antiques, artwork, electronics and irreplaceable belongings should be disclosed in advance.

Unless the company has expressly agreed to carry out specialist packing or handling, the customer remains responsible for ensuring that valuables are suitably protected. Items of unusual value should not be included in a standard booking without prior disclosure. The company may require a higher level of insurance, a revised quote or additional precautions before agreeing to transport such items.

If any article is carried at the customer’s request despite an express warning from the company, or if the customer declines recommended protective measures, the company will not be liable for resulting loss or damage except where prohibited by law. Customers should not leave cash, documents, jewellery or other personal effects unattended in boxes or furniture unless they have confirmed the suitability of doing so.

9. Complaints and Claims

If the customer has a concern about the service, they should raise it as soon as possible so that it can be investigated promptly. The company may request written details, photographs and any relevant supporting documents. The customer must take reasonable steps to prevent further damage after an issue is discovered. Failure to do so may reduce or remove any entitlement to compensation.

Any claim must be made within a reasonable time and, in any event, as soon as practicable after the event giving rise to the claim. The company may not be able to assess claims made long after the service date. Where a claim is accepted, the company may choose to repair, replace or compensate at its discretion, subject always to applicable law and the limits stated in these terms.

The customer agrees that any loss must be mitigated where possible. The company will not be responsible for losses that could reasonably have been avoided. No term in these conditions is intended to reduce the customer’s rights under mandatory consumer legislation.

10. Governing Law

These Finchley Man And Van conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. If the customer is located elsewhere in the UK, the same governing law will still apply to the extent permitted by law.

These terms form the entire agreement between the parties in relation to the service, unless varied in writing by an authorised representative of the company. No waiver of any right or remedy shall be effective unless confirmed in writing. If any provision is held invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

By proceeding with a booking, the customer confirms acceptance of these UK man and van terms and conditions for Finchley Man And Van. The customer also confirms that they have the authority to agree to these terms on behalf of any other person or business involved in the booking, and that they understand the responsibilities, limitations and obligations described above.