Finchley Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Finchley Man and Van provides removal, man and van, collection, delivery, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
1.1 Client means the individual, business, or organisation that requests and/or pays for the services.
1.2 Services means any removal, transport, man and van, loading, unloading, packing, delivery, collection, or related services supplied by us.
1.3 Goods means the items, belongings, furniture, equipment, or other property which are the subject of the services.
1.4 Premises means any address or location where we are required to collect, load, unload, or deliver the goods.
1.5 Contract means the agreement between the client and Finchley Man and Van for the supply of services in accordance with these Terms and Conditions.
2. Service Area
2.1 We primarily provide removal and man and van services within London and surrounding areas, and to and from other locations within the United Kingdom, as agreed at the time of booking.
2.2 Acceptance of any booking is subject to availability, distance, access, and our operational considerations. We reserve the right to decline bookings which fall outside our standard service capabilities.
3. Booking Process
3.1 Bookings may be made by the client through our accepted booking channels as communicated on our official materials. A booking is only confirmed when we have provided written or clearly recorded confirmation of the date, time, service details, and agreed price or pricing structure.
3.2 When requesting a quotation, the client must provide accurate and complete information, including but not limited to:
(a) Full collection and delivery addresses
(b) Details of access at all premises, including parking restrictions, stairs, lifts, and distance to vehicle
(c) A clear and honest description of the quantity and type of goods to be moved
(d) Any special handling requirements, fragile items, or heavy or bulky items
(e) Any time constraints or specific service requirements.
3.3 Quotations are given based on the information supplied. We reserve the right to amend the price or apply additional charges if the information given by the client is incomplete, inaccurate, or if the scope of work changes.
3.4 Quotations are normally valid for a limited period as stated at the time of issue. If no period is stated, quotations shall be valid for 30 days from the date of issue, subject to availability.
3.5 The client is responsible for ensuring that all booking details are correct. Any changes must be communicated to us as soon as possible and may be subject to revised pricing or availability.
4. Services and Responsibilities
4.1 We will use reasonable care and skill in providing the services. Our responsibility is limited to the services expressly agreed in the contract.
4.2 Unless specifically agreed in writing, our services do not include:
(a) Disconnecting or reconnecting appliances, fixtures, or fittings
(b) Dismantling or reassembling furniture or equipment
(c) Packing or unpacking goods
(d) Transporting animals, live plants, perishable goods, hazardous materials, or items prohibited by law.
4.3 The client is responsible for:
(a) Arranging suitable parking for our vehicles at all premises and covering any associated costs
(b) Ensuring that premises are accessible and safe for our staff to carry out their work
(c) Protecting floors, walls, and fixtures where necessary, unless otherwise agreed
(d) Supervising loading and unloading where required and checking that nothing is left behind.
4.4 We may refuse to move any item which, in our reasonable opinion, is unsafe to handle, illegal to transport, insufficiently packed, or likely to cause damage or injury.
5. Payments and Charges
5.1 Prices may be quoted as a fixed fee, hourly rate, or a combination of both, depending on the nature of the services. Any minimum charge, call-out fee, congestion charge, parking fee, toll, or additional expense will be notified to the client as far as reasonably possible.
5.2 Unless otherwise agreed in writing, payment is due on completion of the services on the same day, and must be made using an accepted payment method. For certain bookings, we may require a deposit or full payment in advance.
5.3 Where a deposit is required, the booking is not secured until the deposit has been received by us. Deposits are non-refundable unless otherwise stated or where required by law.
5.4 If payment is not made when due, we reserve the right to:
(a) Charge interest on overdue amounts at the statutory rate
(b) Withhold delivery or retain goods until payment is received in full
(c) Cancel or suspend any further services to the client.
5.5 All quotes and charges are exclusive of any costs not specified, such as parking, tolls, or additional labour time caused by delays outside our control, which may be added to the final bill.
6. Cancellations, Rescheduling, and Delays
6.1 If the client wishes to cancel or reschedule a booking, notice must be given as early as possible.
6.2 Unless otherwise agreed in writing, the following cancellation terms apply:
(a) Cancellation with more than 72 hours notice before the agreed start time: any prepaid amount, less reasonable administration costs, may be refundable at our discretion
(b) Cancellation with between 24 and 72 hours notice: we may retain up to 50 percent of the quoted price or deposit
(c) Cancellation with less than 24 hours notice or failure to provide access on arrival: we may charge up to 100 percent of the quoted price.
6.3 For rescheduling, we will make reasonable efforts to accommodate the new date and time, subject to availability. We may apply a reasonable administration charge.
6.4 We shall not be liable for any delay or failure to perform services due to events beyond our reasonable control, including but not limited to traffic, accidents, severe weather, road closures, breakdowns, strikes, or restrictions imposed by authorities.
7. Client Obligations and Access
7.1 The client must ensure that:
(a) All goods are properly packed and ready for transport unless we have agreed to pack them
(b) Fragile or valuable items are clearly identified
(c) All items to be moved are clearly indicated to our staff on the day of the service.
7.2 The client must arrange any necessary permits for parking or access and is responsible for any penalties or charges incurred due to inadequate or unlawful parking instructions they provide.
7.3 If we are unable to carry out the services due to inadequate access, unsafe conditions, or a breach of these Terms and Conditions by the client, we may cancel or suspend the services and charge for lost time and costs incurred.
8. Liability for Loss or Damage
8.1 We will take reasonable care of the goods during handling and transport. However, our liability is subject to the limitations set out in this section.
8.2 We shall not be liable for:
(a) Loss or damage arising from the clients failure to properly pack or protect goods
(b) Damage to goods where the client or their representative has handled, loaded, or unloaded them against our advice
(c) Damage to furniture or goods that are already defective, weak, or structurally compromised
(d) Normal wear and tear, minor marks, or scratches that may occur during handling.
8.3 We are not liable for loss or damage to the following items, whether or not we have been notified of their presence, unless specifically agreed in writing:
(a) Jewellery, watches, cash, or securities
(b) Important documents, data, or digital media
(c) Items of exceptional value, art, antiques, or collectibles.
8.4 Any claim for loss or damage must be reported to us in writing as soon as reasonably possible and no later than 7 days after completion of the services. The client must provide reasonable evidence of the loss or damage and its value.
8.5 Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable estimate of the actual value of the affected goods or a limit communicated in our quotation or booking confirmation, whichever is lower.
8.6 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be limited or excluded.
9. Excluded and Hazardous Items
9.1 Unless expressly agreed in writing, we will not transport:
(a) Explosives, firearms, or ammunition
(b) Flammable, corrosive, toxic, or hazardous substances
(c) Gas cylinders, fuel, or chemicals
(d) Perishable or refrigerated goods
(e) Illegal items or substances.
9.2 If such items are transported without our knowledge, we shall not be liable for their loss, damage, or any resulting consequences, and the client shall indemnify us for any claims, fines, or costs incurred.
10. Waste and Disposal Regulations
10.1 We operate in compliance with applicable UK waste and environmental regulations. We are not a general waste carrier unless expressly stated and licensed to do so.
10.2 Where we agree to remove unwanted items, the client confirms that they have full authority to dispose of those items.
10.3 We will only dispose of items at licensed facilities or through authorised channels, where such disposal has been agreed as part of the services. Additional charges may apply for disposal, recycling, or transfer of certain materials.
10.4 We do not remove household refuse, hazardous waste, builder waste, or any materials classified as controlled waste unless this has been expressly agreed and is within our licensing and regulatory permissions.
10.5 The client must not request or instruct our staff to fly-tip, illegally dump, or dispose of waste in breach of environmental laws. Any such request will be refused, and we may terminate the services immediately without refund.
11. Insurance
11.1 We maintain appropriate insurance cover for our operations in line with industry practice. Details of cover may be provided upon request.
11.2 The client is strongly advised to maintain their own insurance for the goods and premises, especially for high-value items or where the standard limitations of liability may be insufficient.
12. Complaints
12.1 If the client has any concerns about the services, they should raise them with us as soon as possible so that we have a reasonable opportunity to investigate and, where appropriate, rectify the issue.
12.2 Any formal complaint should be submitted in writing and should include relevant details, including dates, locations, descriptions of goods, and any supporting evidence.
13. Data Protection and Privacy
13.1 We will handle personal information in accordance with applicable data protection laws in the United Kingdom.
13.2 Personal data collected during the booking and delivery of services will be used only for the purposes of providing the services, handling payments, complying with legal obligations, and improving our operations.
14. Variation and Severability
14.1 We may amend these Terms and Conditions from time to time. The version in force at the time the client places a booking will apply to that contract.
14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any contract between the client and Finchley Man and Van shall be governed by and construed in accordance with the laws of England and Wales.
15.2 Any dispute arising out of or in connection with these Terms and Conditions or the services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the client and Finchley Man and Van in relation to the services and supersede any prior discussions, representations, or agreements, whether written or oral.
By placing a booking with Finchley Man and Van, the client acknowledges that they have read, understood, and agree to these Terms and Conditions.
